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Top Questions
We’re Here for You
Frequently asked questions
GENERAL FAQs
Do you help treat terminal or chronic illness?
What will my first session be like?
A typical session will start off with a brief conversation.
Can I pay at the Clinic or Spa?
NO, so sorry we do not take payment in either the clinic or the Spa.
You gave me a time to arrive, what if I am late?
We are asking you, if you are having a treatment,please arrive not sooner than 10 mins prior to your appointment time to allow filling in the forms.
If you have a Spa day booking you will be given a time to arrive at the spa we allocate 15 mins to show you around and explain the lockers.
Gift vouchers validity?
Gift vouchers are valid for 6 months.
COVID FAQs
I am booked in during the lockdown period, what will happen to my booking?
(For treatment, day, evening, and overnight spa breaks)
Our sales team are currently in the process of contacting all bookings affected by the closure due to the Government’s announcement. Please rest assured your booking is secure and we will uphold your reservation for a future date. This will be done free of charge.
Are you offering refunds?
No refunds are being offered at this stage. We will be working with all guests to move their affected bookings to a future date so that they can come and enjoy the spa.
Will my booking be honoured when you reopen?
Yes, when we reopen you can rearrange your booking, rest assured your booking will be the exact same.
I have a voucher; will this be extended?
Yes, when we reopen you can rearrange your booking, rest assured your booking will be the exact same.
Will the phone lines and offices be open during the closure period?
All forms of contact (Phone lines, email, and social media) will be monitored twice a week only during the lockdown period.
When will you reopen?
As soon as we have a reopening date, we will be sure to post this on our website and social media channels. We will also send out a newsletter, if you haven’t done so already, please email us at natural-light@outlook.com or register for our blog on line at www.natural-light-surrey.com